Refund Policy
You may request a refund for a direct Klyr Pro purchase within 14 calendar days. Email us from the purchase address with your order ID. An approved refund revokes the associated Pro license.
1. Refund window
Refund requests for Klyr Pro must be sent within 14 calendar days of the original direct purchase date. This policy does not reduce rights that cannot be limited under the law where you live.
2. Eligibility
A request made within the refund window is generally eligible. We may ask for enough information to locate the purchase and understand a technical incompatibility. We may decline requests involving fraud, chargeback abuse, resale or sharing of license credentials, or a license that was already refunded.
If the product is materially different from its published description or cannot run on a Mac that meets the stated system requirements, tell us in the request.
3. How to request a refund
- Email vivek.yadav@stringswaytech.com with the subject “Klyr Pro refund request.”
- Send the request from the purchase email address.
- Include the order ID and purchase date. Do not send card or bank details.
We acknowledge requests within two business days and communicate the decision by email.
4. License revocation
When a refund is approved, the Klyr Pro license and online entitlement associated with that purchase are revoked. You must stop using the refunded Pro license and remove copies distributed under it. Local files previously selected and moved by Klyr are not changed by license revocation.
5. Payment-provider responsibility
An approved payment provider processes the transaction, receipt, refund transfer, taxes, and payment-method timing. Stringsway Technologies determines product eligibility under this policy unless the provider or applicable law requires otherwise. The time for funds to appear depends on the provider and your bank.
Klyr checkout is not currently available while payment-provider review is pending. The provider’s name and applicable buyer terms will be shown before payment is enabled.
6. Chargebacks
Please contact us first so we can investigate. A chargeback or payment dispute may suspend the related license while the provider reviews the transaction.
7. Contact
Refund questions: vivek.yadav@stringswaytech.com.