Support

Average response time: under 24 hours, weekdays

Product support only

We help with the Klyr Disk application, licenses, and downloads. We do not provide remote access, general Mac repair, hardware service, or malware removal.

Answers before you email

Our complete FAQ explains pricing, Gumroad payment, secure Pro delivery, activation, reinstallation, refunds, privacy, Disk Health, and macOS access limits.

Read all questions and answers →

Email us

The fastest way to reach us is email — we read every message.

vivek.yadav@stringswaytech.com →

Reporting a bug

If something broke, the most useful thing you can send is a log bundle:

  1. Open Klyr Disk → Settings.
  2. Scroll to Local error logs.
  3. Click Bundle for support — Klyr Disk writes klyr-logs-YYYY-MM-DD.txt to your Downloads folder.
  4. Attach that file to your email along with what you were doing when it broke.

The bundle contains only opaque tags (scanner=largeFile, phase=enumerate) — no file paths or contents. You can read it before sending.

Common questions

How do I uninstall Klyr Disk?

If you got it from the Mac App Store, drag Klyr Disk Lite from Applications to the Trash. To also clear Klyr Disk's own files, before trashing the app run Settings ▸ Reset to defaults and Clear logs; the app's legacy ~/Library/Application Support/Klyr directory can then be removed too.

If you got the Pro DMG, also remove /Applications/Klyr Disk Pro.app.

Where do I get my Pro license back?

Email us with the order ID from your purchase confirmation; we'll re-issue. The license token is signed Ed25519 — losing the file is fine, the system can mint a fresh one for you.

Can I request a refund?

Yes — within 14 days of a direct purchase, no questions asked. Email us with the order ID. See the Terms of Use for details.

Klyr Disk deleted something it shouldn't have. What now?

Open Trash — Klyr Disk always moves to Trash by default; nothing is force-removed. Right-click → Put Back restores the original location. If you also emptied the Trash, your last hope is Time Machine.

Tell us what happened: which scanner, which file, what safety verdict Klyr Disk showed. We treat false-positive reports as P0 bugs.

Does Klyr Disk work on Intel Macs?

Yes — Klyr Disk is a universal binary. macOS 14 (Sonoma) or later.

What's the difference between Klyr Disk (Free) and Klyr Disk Pro?

Lite includes large-file analysis, verified duplicates, developer-artifact review, disk usage, and the shared safety pipeline. Pro adds application support-file review, Xcode, Homebrew, system-cache and APFS-snapshot views, startup-item controls, storage history, and optional AI triage with your own API key.

Status

If something's broken at our end (signing, downloads, API keys, etc.), we'll post here.

All systems operational.

Press

For interview requests, review copies, or press kit, email vivek.yadav@stringswaytech.com.